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Cleaning, Care & Product Info

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Where can I see cleaning & care info for all your products?

We have a very robust and detailed Cleaning & Care section here. Our Help Center Cleaning, Care & Product Info section has similar information broken out by product. You can also use the Help Center Search Bar to search for specific product cleaning

What is Merino Wool Felt?

Felt is wool. Wool is hair from sheep. It’s that simple. Of the many varieties of wool available, the one we use comes from a specific breed of sheep called merino. Merino wool is unique among all wool varieties and prized for its strength

What happens if I spill something on my felt product?

First, don’t panic. The merino wool does not take color easily and most stains can be removed with a light soak and an absorbent towel. Here are the the ones our customer service team gets asked most frequently. Water: Great news! Water will not

Will the felt start to pill?

Surface pilling should not be a problem with the merino wool felt used in our products. The long fibered felt is very dense and pilling complaints are rare. If you do happen to experience minor pilling on the surface or edges of your product, we

Can felt lose its shape?

Under certain wet conditions, the pressure of a heavy or angular object inside the bag may cause the felt to slightly change shape. Running a steamer or iron lightly over the general area can help return the bag to its original form. After a few

Can I dry clean it?

Dry cleaning is a great way to refresh your bag season to season. Since most of our styles feature a mix of felt and leather, we highly recommend using a cleaner who specializes in leather products.

Can I machine-wash my felt products?

Absolutely not - seriously, don't do it.

How do I care for my Canvas bag?

We hand dye our canvas in small batches in LA and sew them at our very own factory. They are hand frayed for a relaxed look and trimmed in vegetable-tanned leather. We recommend treating your bag before use with a fabric protector like Scotch Guard

What is Veg Tan Leather?

Like everything we do, there are reasons we choose Veg tan leather exclusively for most of our products. From a design standpoint, it’s hard to resist the perfect blend of beauty and utility. But it goes deeper. Along with our beloved wool felt, veg

How do I care for my Veg Tan Leather products?

Vegetable tanned leather is as old as civilization itself and still has no rival. Animal hides are tanned with a mixture of plant based materials such as tree bark, wood, leaves, fruit, and roots. The tannins from these natural materials slowly

How do I care for my Face Mask?

Although we take all steps in keeping sanitary and healthy production please make sure to launder masks before using. Machine Wash Warm. Lay Flat to Dry. Do not Bleach. You may spray with alcohol to disinfect. Do not fold the nose band in half - to

Where are your products made?

We currently make all of our product in Los Angeles in our own factory for genuine hand-sewn construction by local artisans, this is how we ensure fair wage and a safe work environment.

How true are the photos on the website to the actual product?

Our products are made from durable merino wool felt, high quality tanned leather and 24 oz duck canvas. Due to the unique natural characteristics of those materials, color inconsistencies may present themselves. We portray each of the products on our