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Graf Lantz Customer Support logo

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4 articles

Order status, address changes and other order-related issues

Articles

What is the status of my order?

If you checked out using the Shop App, you can find all of your orders and receive tracking updates in-app here: https://shop.app You can also check the status of your order on your Account page. You can log in here and view your Order History, your

Can I change my shipping address?

We will do our best to edit your address if needed but in most cases we are unable to change the address once the order is placed. Please double-check your address prior to confirming your order, as Graf Lantz is not responsible for packages that are

Can I cancel my order?

Orders can not be edited once they are placed. If you have any questions regarding your order or making changes, email us at [email protected] and we will try to accommodate if possible.

Can I pick up or return my order at your office or warehouse?

Our office and warehouse are closed to the public and not available to process order issues. Please reach out to [email protected] with your issue and we'll help you resolve it!